Refund and Cancellation

Refund & Cancellation Policy

Effective Date: 24 December 2025

At PARSHWA GOLD, we value transparency and customer satisfaction. This Refund & Cancellation Policy explains the terms under which orders may be cancelled and refunds, if any, may be processed. By placing an order with us, you agree to the conditions outlined below.

1. Order Cancellation

  • Orders can be cancelled only before dispatch from our facility.

  • Once an order has been processed and dispatched, cancellation requests will not be accepted.

  • To request a cancellation, customers must contact us immediately via phone or email with complete order details.

PARSHWA GOLD reserves the right to cancel an order in cases such as unavailability of stock, pricing errors, incomplete information, or suspected fraudulent activity. In such cases, a full refund will be initiated if payment has already been made.

2. Refund Policy

Due to the nature of edible oil products and hygiene regulations, refunds are generally not applicable once the product has been dispatched or delivered, except under specific circumstances mentioned below.

Refunds may be considered only in the following cases:

  • The product delivered is damaged, leaked, or defective at the time of delivery

  • The product received is incorrect or does not match the order placed

Customers must report such issues within 24 hours of delivery, along with clear photographs or videos of the product and packaging as proof.

3. Non-Refundable Situations

Refunds will not be issued under the following conditions:

  • Change of mind after order confirmation

  • Minor variations in packaging or labeling

  • Delays caused by logistics partners or circumstances beyond our control

  • Improper storage or handling of the product after delivery

  • Requests made after the allowed reporting period

4. Refund Process

  • Once a refund request is approved, the refund will be processed within 7–10 business days.

  • Refunds will be issued using the original mode of payment wherever possible.

  • In certain cases, refunds may be processed via bank transfer after collecting required details.

5. Replacement Policy

In cases of approved damage or incorrect product delivery, replacement may be offered instead of a refund, depending on product availability and customer preference.

6. Bulk and B2B Orders

  • Refunds and cancellations for bulk, wholesale, or distributor orders are handled on a case-by-case basis.

  • Any special terms agreed upon at the time of order confirmation will prevail over this policy.

7. Limitation of Liability

PARSHWA GOLD’s liability, if any, shall be limited strictly to the value of the product purchased. Under no circumstances shall we be liable for indirect, incidental, or consequential damages.

8. Contact Information

For cancellation requests, refund queries, or support, please contact us:

Company Name: PARSHWA GOLD
Phone: +91 94245 79686
Email: nakodaedibleoilmill1222@gmail.com
Address: Muktidham Road, Opp. LIC Office, Bhawanimandi (326502),
Jhalawar, Rajasthan, India